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Single Point of Access Evaluation

The Northumbria Outpatient Transformation Programme is evaluating the Single Point of Access (SPoA) model, which combined the advice and guidance (A&G) and referral assessment service (RAS).

Now that all services deemed suitable for the SPoA model are live, at differing levels of maturity, it is now felt to be an appropriate time to seek to understand your views of the model experience to date, specifically what has worked well and where opportunities for improvement exist.

Your candid feedback is a valuable source of intelligence allowing us to continually review and refine our clinical services. The evaluation will be open until 01/11/2026 after which the anonymous responses will be collated and analysed. We will share a summary of the findings, including any actions or changes that arise as a result of the feedback, similarly we will share recommendations received from Secondary care for your consideration.

Please note this links to services by Northumbria Healthcare only.

Northumbria Healthcare Single Point of Access (SPoA) Evaluation – Fill in form

Many thanks in advance for your time, your input is greatly appreciated and will be used to inform the design and delivery of future services.

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