In-touch Commissioning news for practices
 
   
  Introduction from Dr Matthew Walmsley  
 

This issue focuses on a range of topics, including one of our practices being rightly rewarded for its excellent work with young people and some of the work we are doing to support people to look after themselves the with 'a better u'.  

We are also delighted to launch the integrated health and social care community teams across South Tyneside following a very successful pilot period.

By working together in a completely integrated way we can provide more patient-centred care, which means better continuity of care, ease of access and more efficient use of the resources we have. Feedback from patients and staff so far has been overwhelmingly positive.

  Introduction from Dr Matthew Walmsley
 
   
 
 
Integrated health and social care community teams launch
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A new approach to delivering health and social care has been launched across South Tyneside after proving a hit during a pilot phase in Hebburn and Jarrow.

A partnership of NHS South Tyneside Clinical Commissioning Group (CCG), South Tyneside Council and South Tyneside NHS Foundation Trust is working together with local community and voluntary groups to integrate community teams across the borough.

Neighbourhood teams made up of district nurses and community matrons from South Tyneside NHS Foundation Trust and South Tyneside Council’s social workers will work more closely together with local general practices to deliver seamless services to local people.  There is also a social navigator working with each of the teams, employed by a local voluntary sector organisation, to help people access wider support available in the community.

The launch event included members of the team sharing their experiences of the new approach presentations showcased how it is making life easier for people to access the care and support they need to help more people to stay well in their own home.

Click here or below to play video:

 

 
 

The team has been praised by one woman who needed immediate help and advice when her mother became ill.

Mrs Maria Power, 59, who has multiple sclerosis, has lived independently in her own home in Hebburn but needed to be admitted to hospital earlier this year with a urinary tract infection. When she came home, she was unable to care for herself or be left alone.

Her daughter, Nicola Bamling, 32, said: “My dad and I care for her but we both work so we needed advice really quickly. I called the district nurse who has been seeing my mam on a weekly basis for years and she sorted everything out.

“We are over the moon with the service. We really don’t know how we would have coped without it. I only had to make one phone call and everything was sorted.”

Social workers were able to give the family immediate advice on how to find a carer while occupational therapists are investigating ways that Mrs Power can use mobile technology to enhance her independence.

District nurse Maria Purdy, who is Mrs Powers’ care co-ordinator, said: “I’ve worked in district nursing for 27 years but I’ve never worked in such an integrated way before.

By working together we are able to serve the local community so much more effectively.

“The improvements that I have seen on the ground are really phenomenal. We are able to care for people and make referrals far more quickly and care for people in their own home if that is their wish, which is important for the Health Service but also incredibly important for the patient. This new way of working really does put the patient at the centre of everything.”

Mrs Power added: “It is incredibly important for me to stay in my own home. I don’t want to be anywhere else.”

 
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Talbot Medical Centre scoops Change4Life award  
Talbot Medical Centre scoops Change4Life award
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Talbot Medical Practice has become the first to receive South Tyneside Council’s Change4Life young person’s quality mark, accrediting the way a setting engages and communicates with young people.

The quality mark is based on the Department of Health’s  national programme, Your Welcome, and involves young people conducting their own inspection.

Youth inspectors complete their own inspection, alongside a desktop evaluation and which includes interviewing key staff members.  Some have specialist areas for instance so it’s the young people that ultimately decide if the setting is successful.

 
 

The practice provided a portfolio of evidence, based on areas such as access, how healthy lifestyles and other practice initiatives were communicated with young people and how the practice works with young people.  This portfolio also included information on staff training and how young people’s views can influence service provision.

Dr Sharmila Parks said: “We worked with a team of young people, aged 11-19 who devised and conducted surveys.  We’ve implemented a host of changes after receiving the  initial feedback.

“Young people were key to helping us make these improvements and were involved throughout the improvements.  With their help we modernised the waiting room and created a dedicated area for young people with specific information for their age group.

“We also linked up with St Wilfrid’s R.C. College and we now have photography of local landmarks taken by the pupils displayed in the waiting room.

“Reception staff worked with young people to help them understand what issues they face.

“The young people were also involved in a new section of the website dedicated to young people’s health information and linking through to other useful websites. We keep it up to date with relevant issues, at the moment we have information about exam stress.”

 
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National Mental Health Capacity Act Day of Action
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The National Mental Capacity Act Day of Action was held on 15th March and promoted a wider understanding of the Mental Capacity Act across health and social care.

The CCG is working hard towards embedding this person centred Act across the health community and supported the day of action by being represented on the day in London at the national event and getting involved at home with this ‘wall of unwise decisions’.

Click here or below to play video.

The wall highlighted unwise decisions that staff have made and prompted them to think were they 'questioned about their choice?'.

Being able to make your own mind up on decisions is a key principle of autonomy. It promotes our individuality and affects our successes and failures. The wall of unwise decisions was a way of highlighting this ability for us all to make decisions, whether they be in our best interest or not.

Staff shared some of their unwise decisions, which were shared on social media under the #unwisedecisions hashtag on Twitter.

 
   
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Think Pharmacy First
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A campaign to encourage local people to take advantage of free, expert health advice from their local pharmacy and help ease pressure on hospital services has seen over 9000 consultations from April to October, two thirds of which have been for under 18s.

Think Pharmacy First is aimed at encouraging people to get advice and medicines to treat common or less serious illnesses, such as coughs, colds, upset stomachs and skin problems, simply by going to a community pharmacy.

Click here or below to view video.

 
   
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A better u  
A better u
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A better u is South Tyneside’s programme for supporting residents and patients to look after themselves (self-care).  Through this programme we’re aiming to promote a culture of health and wellbeing that gives more control to local people over their own health.  This means changing conversations from “how can I help you?” to “how can you help yourself?”, and from “what’s the matter with you?” to “what matters to you?”.

Self-care courses are available to residents and we are working with our local community to strengthen and raise awareness of support and activities available to people in their local area  The a better u programme also includes developing new ways to support people with long-term conditions to have a greater role in managing their condition.

We know that people who are active and motivated around their health issues have a better chance of staying healthier for longer.  

For more information on a better u please contact Emma Hamblin by email, emma.hamblin@southtyneside.gov.uk or call 0191 424 6409.

 
   
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My NHS  
My NHS
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We are keen for patients and organisations to get involved in developing and improving local NHS services and encourage you to sign up for an initiative called MY NHS.

By joining MY NHS you will have access to regular updates about the work of your CCG, and opportunities to feedback your views on the areas of healthcare that interest you.  You will also receive invitations to events and focus groups.  You can participate as little or as much as you like.

For more information, or to register your interest to get involved, please visit our website at:www.southtynesideccg.nhs.uk/get-involved/my-nhs . You can also call 0191 217 2670 to join.

 
   
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Patient stories  
Patient stories
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South Tyneside Clinical Commissioning Group would like to gather experiences from patients and carers about current Chronic Obstructive Pulmonary Disease (COPD) services for South Tyneside residents to help inform ongoing work in this area; COPD includes chronic bronchitis and emphysema.  The CCG would also like to gather experiences about services for cardiac failure patients in South Tyneside.

If you are a patient in receipt of current COPD or cardiac failure services, or a relative or carer of someone receiving either of these services, and would like to share your experiences please contact Helen Ruffell on helen.ruffell@nhs.net or telephone 0191 2831903.

Stories are confidential and are only shared with colleagues in the CCG and with partners with the patients' or carers' permission. 

 
   
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Bowel cancer awareness month  
Bowel cancer awareness month
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Bowel cancer is the second biggest cancer killer in the UK. However it shouldn’t be because it is treatable and curable especially if diagnosed early.

For more information go to bowelcanceruk.org.uk or social media accounts -  Twitter - @Bowel_Cancer_UK  and Facebook charityBCUK.

 
   
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  Monkton Hall, Monkton Lane, Jarrow NE32 5NN
Telephone: 0191 283 1903 email: stynccg.enquiries@nhs.net Visit: www.southtynesideccg.nhs.uk


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